Shipments and returns


Items ordered are shipped from a number of suppliers located in Jakarta - Indonesia, Germany, Israel, Singapore, Malaysia, Australia & Hongkong or China.

Should your order contain items from multiple suppliers each supplier will include a freight cost which will be included in the invoice.

Multiple items from one supplier will only include a single freight charge.

Free Shipping is offered on some items.

Should there be an obvious excess in the freight matrix with regards to the $ amount charged for freight, a refund will be auto credited or transfer to your account.

Our freight system is designed to give the best options to deliver items to your address at a minimal cost. we have used this system to enable multiple items to be shipped without incurring built in freight charges.

In some instances on extra large items you will be asked to contact for a freight quote. Such items for example are Large Printer and Bitcoin Mining Hardware systems where the freight charge can vary largely, depending on the delivery address location.

Should you believe there is a disparity in the freight cost we welcome contact to to check if the amount is correct, we have made every effort to install the freight matrix for the benefit of our customers.

Generally, overnight delivery (delivered on the next business day) will apply for items shipped within Indonesian Customer and up to 48 hours for items shipped to your shipping address. These delivery time frames only apply to items which are currently in stock. If an item is not in stock, we will advise you of an expected delivery date, at which time you may cancel the order without penalty.

Additional charges will apply for urgent couriers, and a Saturday delivery.

1. Delivery Terms
1.1. The Products are delivered EXW (Incoterms 2010) to the delivery address specified by the Purchaser, unless otherwise agreed. The delivery date is provided for information purposes only and shall not be binding on MicropiezoPrinthead. The Purchaser is not entitled to refuse acceptance of the Products, withdraw, cancel or revoke the order or make claims for compensation due to any delayed delivery.
1.2. Where delivery is delayed due to any of the circumstances constituting force majeure in accordance with Section 12 below or due to any act or omission by the Purchaser, the delivery period shall be extended by such a period as is reasonable in light of the circumstances. The delivery period shall also be extended where the cause of the delay arises after the expiry of the originally agreed delivery period.
1.3. If the delivery is prevented due to the Purchaserís negligent acts or omissions, the risk for the Products shall pass to the Purchaser on the date when the Products were ready for delivery. In case of any damage to delivered Products and/or its packaging, the Purchaser is solely responsible for making any reservation or claim for compensation in relation to the relevant appropriate logistics/freight company.
1.4. Delivery-on-call. The Purchaser recognizes that the Product is not Purchaser specific but is a generic product. The Purchaser is thus not entitled to any specific produced item. Upon Purchaser’s written request the manufacturing, sale and delivery of the product can be postponed to a date to be agreed between Purchaser and MicropiezoPrinthead – a delivery-on-call.
1.5. In case MicropiezoPrinthead and Purchaser have agreed on a delivery-on-call, Purchaser may request and MicropiezoPrinthead shall provide, or arrange to be provided by a third party, a hosting service according to which MicropiezoPrinthead, or the third party as the case may be, shall provide Purchaser of an electronic service in the form of Bitcoin mining for the sole benefit of the Purchaser.
1.6. Purchaser recognizes and accepts that under a delivery-on-call and hosting agreement Purchaser has not received title to any Product nor will any Product be manufactured until Purchaser has given notice to MicropiezoPrinthead to manufacture and deliver a Product, and consequently that the hosting agreement is an agreement of an electronic service only and not an agreement to sell a Product.
1.7. If the delivery of Product(s) is not performed by the date stated by MicropiezoPrinthead, reserves the right to substitute the Customer’s order with remote mining services of equal or greater value at’ discretion.